Shipping Policy

The following is a model Chinese version of tzxxcs Baby Clothing Store's delivery policy:

tzxxcs Baby Clothing Store Delivery Policy

Thank you for shopping at tzxxcs Baby Clothing Store! In order to ensure that your shopping experience is smooth and enjoyable, the following is our delivery policy:

1. Distribution range

• We provide nationwide delivery service, supporting delivery to major cities and remote areas.
• For international orders, please contact our customer service to confirm whether we can deliver to your country and region.

2. Delivery Charges

• Delivery charges will vary according to the weight of the order, delivery address and the chosen delivery method.
• For orders that meet a certain amount (e.g. over $200), we will provide free delivery service, please refer to the promotional activities on the website for the specific rules.

3. Delivery Time

• Standard Delivery: In general, orders will be processed and shipped within 1-3 business days. Delivery time is usually 3-7 business days, depending on your delivery address.
• Expedited Delivery: If you choose Expedited Delivery, the order will be processed within 24 hours and shipped as soon as possible, which usually takes 1-3 business days for delivery (some areas only).
• In case of holidays or special circumstances (e.g. weather reasons, logistics peak period, etc.), the delivery time may be delayed.

4. Delivery Method

• We cooperate with reliable logistics companies for delivery, and common delivery methods include SF, Jingdong Express, postal service and so on.
• The delivery method will be selected according to your location, order weight and delivery time, and you can choose the appropriate delivery method at checkout.

5. Delivery Confirmation

• After the goods are shipped, you will receive an email containing logistics tracking information, through which you can check the delivery status of your order in real time.
• If there is any problem or error with your delivery address, we will try to contact you for confirmation before delivery.

6. Change of Address

• Please ensure that you provide us with an accurate delivery address. If you need to change your address before your order is dispatched, please contact our customer service team as soon as possible and we will endeavour to assist you with the change.
• Once the order is shipped, address changes may be limited and no adjustments can be made.

7. Delivery Issues

• If you find any damaged, missing or other problems with the goods upon receipt, please contact our customer service team within 7 days and provide us with relevant photos or proofs, and we will deal with the problem for you.
• If the courier company fails to deliver on time, please contact us in time, we will communicate with the logistics company and help solve the problem.

8. Special requirements during delivery

• If you have special requirements for the delivery time or method, please indicate them during checkout or contact our customer service team in advance, and we will try our best to arrange for you.

9. Contact Information

If you have any questions about distribution or need further assistance, please feel free to contact our customer service team: support@tzxxcs.com