Return Policy

Thank you for shopping tzxxcs Baby Clothing Store! We are committed to providing you with quality products and service. If you are not completely satisfied with your purchase, we offer the following return policy:

1. Return and Exchange Period

• You may request a return or exchange within 30 days of receiving the item. After 30 days, we will not be able to accept a return or exchange request.

2. Return and Exchange Conditions

• Merchandise must be in its original condition, including unopened packaging, unused tags, and unworn merchandise.
• Items returned for exchange must be in their original, unwashed, unaltered condition.
• For health and hygiene reasons, certain items such as underwear and skin care products cannot be returned or exchanged once they have been unpacked.

3. Return Procedure

• Before returning an item, please contact our customer service team with your order number, product information and reason for return.
• The customer service team will provide you with a return address and relevant instructions.
• When returning an item, please ensure that it is securely wrapped to avoid damage.
• The return shipping cost will be borne by the customer unless there is a quality issue with the item.

4. Refund

• We will process the refund within 7 working days after the returned item is confirmed to be correct.
• The refund will be made through your original payment method.

5. Exchange

• If you need to exchange an item, please specify the size and colour of the item when contacting customer service.
• The shipping cost of the exchanged item will be borne by the customer.

6. Quality Problems

• If the goods have quality problems (such as broken, stained, etc.), please contact us within 7 days after receiving the goods and provide the relevant photos, we will arrange for your return or refund.

7. Merchandise that does not support return or exchange

• Customised items or specially tailored baby clothes.
• Specific promotional or discounted items, please refer to the promotion terms for details.

8. Contact Information

If you have any questions or return or exchange needs, please feel free to contact our customer service team: support@tzxxcs.com